See the official HS2 Complaints procedure page for full details, and a description of their escalation procedures.

Options include

• By Email to the HS2 helpdesk - with cc: to HS2Watch ;
  print out, complete and attach this form. *** NEW - March 2021 ***
• By phone - 08081 434 434 (but the helpdesk team are unable to transfer calls internally to HS2 Ltd members of staff.)
• Directly to HS2 contractors -
  M25 - South Heath        Align    communityengagement@alignjv.com
  South Heath - Calvert    Fusion  community@fusion-jv.com

HS2 Ltd will need you to give as much information as possible about your issue, including:

• your full name, address and contact number
• details of your problem, what you would like to happen and the name of the person you spoke to first
• copies of any correspondence relating to your complaint or any other evidence you would like us to consider
  
  

Vehicle Movements

Vehicles over 3.5T working for HS2 will display an identifiying sign - but, complaints will not be considered unless the registration number has been recorded -

4.8.5 Due to the risk that vehicles continue to display signs when not working on HS2
related activities, complaints about lorry movements will not be investigated unless
a vehicle registration number is provided which can then be checked against the
booking records.

(Phase 1 Traffic Management, p45)

Construction Commissioner

The government have appointed an Independent Construction Commissioner -
"Seeking fair and independent resolution of complaints related to the construction of HS2"
However, the first point of contact remains the HS2 help desk, as described above.

24-Oct-2010